Customer Service Executive - IoT Business Support
Join Sindcon as a Customer Service Executive and play a pivotal role in supporting our rapidly expanding IoT (Internet of Things) business. Based in the vibrant and dynamic region of Bali, Indonesia, you will be the first point of contact for our customers, ensuring their seamless experience with our IoT solutions. This is a fantastic opportunity to work in a growing industry, with a company that is committed to innovation and customer satisfaction.
As a Customer Service Executive, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support. You will work closely with our engineering and sales teams to ensure that our customers receive the best possible service. This role offers a unique chance to be part of a company that is shaping the future of IoT technology.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and support requests via phone, email, and live chat.
- Resolve technical issues and provide troubleshooting support for IoT devices.
- Collaborate with engineering and sales teams to ensure customer satisfaction.
- Document customer interactions and maintain accurate records.
- Provide training and guidance to new customers on the use of IoT solutions.
- Monitor customer feedback and contribute to the continuous improvement of our services.
- Participate in cross-functional projects to enhance customer experience.
- Stay updated with the latest IoT technologies and trends.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of experience in customer service, technical support, or a related role.
- Strong understanding of IoT technologies and concepts.
- Excellent communication and problem-solving skills.
- Proficiency in English, both written and spoken.
- Familiarity with customer relationship management (CRM) software, such as Salesforce or Zendesk.
- Ability to work in a fast-paced, dynamic environment.
- Willingness to travel to customer sites as needed.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang